About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

107 ratings and 88 comments received in the last 90 days.

04 April 2026

Very pleasant and complete service from our host. Nothing to complain about.

04 April 2026

Josh very helpful indeed

02 April 2026

Christina was amazing, so experienced and insightful.

31 March 2026

Helpful from the first meeting. Polite and professional manner. Answered all queries satisfactorily. Excellent salesman. Made the purchase a pleasant experience. Facilitated the financial side.

24 March 2026

Nick was excellent. Knew the product and we have bought from him previously. A credit to the dealership.

24 March 2026

Christina was great - responded to questions quickly and very accommodating

24 March 2026

Great experience friendly and helped me choose the car that was suitable for my needs

24 March 2026

Lots of useful information provided, attention paid to my particular needs/concerns, opportunity to test drive, no hard-sell.

05 March 2026

I'm very happy with my lovely new mini and Ollie at mini portslade is super brilliant and extremely very helpful he explained everything in my new mini and set up my phone and key card it was very helpful. No petrol in my new car disappointed !

01 March 2026

Everything went well.

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24 February 2026

This is the 4th Mini that I've had from you so you must be doing something right.

23 February 2026

George was fantastic, gave lots of information and answered all questions.

21 February 2026

I requested an owners handbook in print as I am older and was told I had to pay £50! its a shame as otherwise i would have givena 5

21 February 2026

Happy with the service. Nice car

19 February 2026

Many aspects were excellent, such as working with the sales rep (Josh) to select our model, colour etc and completing a test drive. The process was let down a little by a huge amount of emails, many of them lengthy and legalistic.

04 February 2026

Christina was wonderful with an older lady who struggled with the tec she made my journey to my new electric mini much better .I had a problem with my new mini the next day which was sad but Christina helped with the prob

04 February 2026

Very happy super easy and quick. George was amazing and very helpful

03 February 2026

Excellent service as always on my 10th mini

02 February 2026

The team made everything easy - no hassle

31 January 2026

I was very satisfied with the experience during the purchase and delivery of my Aceman. Oliver Ellwood made sure I was well informed about the progress my car was making on its journey from China. He was happy to answer any additional questions.

23 January 2026

Christina was great from start to finish so made our experience very easy

15 April 2026

Always great customer service

15 April 2026

Really good

09 April 2026

Everyone was fantastic but Josh and Shydon espcially, please thank them for their efficiency and courtesy.

04 April 2026

Booked a waiting slot, checked in with ease, both Josh and Shydon were very helpful. Car was finished and cleaned really quickly.

01 April 2026

The guy was excellent, went out of his way to help me sort my wipers.

01 April 2026

Brilliant service from Josh at Mini Brighton

31 March 2026

Did job on time and seems perfectly well done

28 March 2026

The job was done in a timely manner at the price I was expecting. The staff and service were excellent.

28 March 2026

Very efficient

27 March 2026

Thanks Josh good communication and kept me informed

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27 March 2026

Kept me informed, very helpful.

26 March 2026

Great service quick turn around

23 March 2026

The service was carried out quickly and as per the quote. The car was in an excellent state of cleanliness when collected.

22 March 2026

All very painless

21 March 2026

Top service from start to finish

18 March 2026

Great service from all the team as usual

18 March 2026

Josh was great as usual

17 March 2026

Everything was completed as stated and I was kept informed as to how things progressed while you had my car

17 March 2026

Easy to book the service and Shydon in particular was really pleasant and helpful.

16 March 2026

Happy with the customer service and the work carried out to my car.

16 March 2026

Staff so helpful- big shoutout to Josh on the service desk

16 March 2026

Service has been good

16 March 2026

Job completed on time and was informed of issues

15 March 2026

The service done on the 9th is not updated in my car system, and the service warning still appears. Wheel alignment also seems incorrect as the car pulls left. It seems a test drive was not done. The complimentary wash was incomplete as well. I'm dis

15 March 2026

Very helpful and caring towards you too

14 March 2026

Mixed bag. Josh was great, managed to get the brakes changed via the goodwill team. Unfortunately unable to charge the vehicle le post the work being completed (not sure if it was tested after the sensor was replaced) so waiting for Mini assistance

14 March 2026

Good service / comfortable area to wait

12 March 2026

It was very smooth Easy to book, no delay, very friendly staff, and a clear video explaining what you looked at and the ratings.

11 March 2026

Smooth process , friendly staff, no unexpected surprises

11 March 2026

Great service provided.

10 March 2026

On time - to agreed price - extremely helpful staff - especially Josh!

10 March 2026

Great Customer interaction

09 March 2026

Even though the dealership couldn't fix my issue the service representative was incredibly helpful and polite about the situation.

08 March 2026

On my first visit my car didn't get repaired due to a faulty part . However this was rectified a week later and the new part was fitted successfully and speedily .

07 March 2026

Josh was polite and helpful

03 March 2026

Ollie was a delight, so helpful & patient

02 March 2026

We dealt with Oliver Ellwood and he was totally helpful in every respect. He explained each step in detail and then showed us over Countryman very clearly. We drove away very impressed.

02 March 2026

Prices quoted to me were excluding VAT which resulted in an unexpected cost hike upon collection and payment.

01 March 2026

I was told to arrive in a specific time period and then had to wait an hour before my car was ready. Although I was given a 15% discount on the labour costs, I do not feel that your customer charter was fully adhered to. And my boot wasn't hoovered.

01 March 2026

Ollie was amazing!

26 February 2026

Thorough information given from start to finish and found me the car I wanted at the price I was happy to pay

25 February 2026

Sorted my issue straight away

25 February 2026

WYW MOT and this was done within an hour, Josh on the service desk was very friendly/helpful

25 February 2026

Kept me informed

23 February 2026

I have not been emailed the MOT certificate and unfortunately the following morning the car broke down on the A27. The service centre say there is nothing wrong with it; I am still unclear what, if anything, has been done to investigate the issue.

23 February 2026

Kept updated. Work carried out in required timescale

23 February 2026

Advised duration was off resulting in having to leave car with you for 2.5 days. Was misadvised on what needed doing, and tehn when items were attended to, it came back with more problems.

23 February 2026

Kept up to date with what was happening and everyone i spoke to or saw was very polite and helpful

20 February 2026

Hassle free car drop-off. Clean. comfortable and spacious waiting area with refreshments.

19 February 2026

It wasn't as expensive as I thought and Josh customer service was excellent!

17 February 2026

no problems

17 February 2026

I paid, yet again, for a design problem with the car

17 February 2026

Shyden is superb. You are fortunate to have him. He was always helpful, proactive and a delight to deal with.

14 February 2026

In and out with no problems

11 February 2026

Your staff are amazing, patient, helpful, and understanding. The only reason I don't use the garage for service and MOT is the distance from my home and not the price or service which is excellent.

11 February 2026

Professional and punctual

09 February 2026

Very prompt and friendly service - mended my blown tyre within the day and a very nice flat white coffee whilst I waited !

09 February 2026

Josh was very helpful and the service itself was fairly quick.

03 February 2026

All staff helpful and informative. Comfortable waiting area and I have confidence in the workshop. I like the video information too. On the downside it is expensive and for the first time ever I got another quote.

03 February 2026

I don't know what is happening at Mini/BMW but customer service no longer exists. Every time we deal with the centre it cements our decision never to purchase a car from there again. Very disappointing.

03 February 2026

The work itself was good. The process that led up to it was not. The lack of communication was appalling and the inability of one part of your system (breakdown) to join up with another (service department) terrible

02 February 2026

Service was thorough.

27 January 2026

Nick Lautari is always happy to help me and make suggestions. It feels like he really pays attention to what we've talked about in the past to reference. Josh Bracey who I dealt with at the weekend was equally helpful and lovely to deal with.

26 January 2026

Amazing customer service!

25 January 2026

Because it is true!

25 January 2026

Efficient and quick

25 January 2026

Shydon was brilliant - professional, efficient and kept me in the loop at all times.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Brighton.

Address

Victoria Road, Portslade, Brighton, BN41 1YH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:00 - 16:00

Phone

01273 838 229

Map

Areas served

Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill

View map

Address

Victoria Road, Portslade, Brighton, BN41 1YH, Victoria Road, Portslade, Brighton, BN41 1YH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01273 838 229

Map

Areas served

Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill

View map