About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

165 ratings and 130 comments received in the last 90 days.

18 October 2026

Completely satisfied

18 October 2026

George was brilliant start to picking up the car Great communication

15 October 2026

Great service and speedy delivery

07 October 2026

Christina was lovely, informative, patient and made sure i was comfortable the whole time i was there, i was offered drinks and was well attended to!

06 October 2026

I was fretted on arrival and then Christina took me through the process, adeptly supporting throughout.

03 October 2026

Very efficient, friendly. Sold me what I wanted

03 October 2026

Right from the start i knew i wanted another mini, but which one? Josh was able to show me which one was available to me on motorbility. And explain the difference between the 2 choices.

03 October 2026

Helpful & friendly service from start to finish with regular video updates along the way.

02 October 2026

I am very happy with service provided

02 October 2026

Outstanding service and overall performance.

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01 October 2026

Nicholas Lauteri was his usual efficient, professional self. Friendly and approachable. Nothing too much trouble and patient answering questions and explaining all the documentation. We share a few laughs and great coffee too!

29 September 2026

George is excellent to deal with

28 September 2026

Christina was a pleasure to deal with. She made the whole process of purchasing my new Mini a great experience and nothing was too much to ask.

25 September 2026

Christina was always available for questions and made the purchase and collection seamless and enjoyable.

22 September 2026

This is now my 6th Mini on PCP finance & I wouldn't think of going elsewhere. The service is always amazing, George Cornwell especially over my last 2 cars (Brighton Mini) has been a delight. I absolutely adore my new car, I'm very happy!

17 September 2026

Christina Tuft is excellent,friendly,knowledgeable,patient with the disabled and all the staff are wonderful there

17 September 2026

Our sales executive (George Cornwell) was very knowledgeable and helpful. Also kept us advised of progress re delivery dates. The whole process was a pleasant experience.

04 September 2026

Everything ran smoothly, great service from Josh

20 August 2026

When visiting the centre I was clearly explained all of the different options that were available to me and the pros and cons of each. I didn't feel pushed at all and was given time to enjoy a test drive and consider my options.

08 August 2026

Always communicated what was happening, explained everything clearly and very helpful. I will also say that I went to another dealership before and was not very interested sadly but brighton was a much better experience Ollie was excellent.

08 August 2026

Josh was totally on top of service and sales. He read the situation and manged the process efficiently.

03 August 2026

Felt very valued as a customer throughout the buying process

31 July 2026

Oliver Ellwood looked after the sale and was exceptional. Thorough, detailed, knowledgable and always available to go over anything i may be unsure of.

31 July 2026

George Cornwell was always very helpful and communicated well. He mad it a very pleasant experience

30 July 2026

Because the salesman who i deal with is very professional.

30 July 2026

George was extremely helpful and the sale and arrival went smoothly

28 July 2026

Ollie was very helpful

27 July 2026

See below. Overall excellent customer service from Ollie. Clear and regular communication without being pushy. Calm approach kept stress to a minimum. Thank you Ollie

25 July 2026

The sales person (Josh) was very efficient yet didn't rush us. He had a very agreeable manner and. kept us well informed throughout the process, including expected delivery dates, etc.

18 October 2026

When dropping my car off the reception team are not particularly helpful or friendly. My car had an advisory, this was not explained when collected. I had to make lots of calls to get someone to answer my questions as no one calls back.

14 October 2026

As usual the staff were very helpful etc. Shydon sent a short video of the diagnostic needed and this was very useful.

14 October 2026

Great service from great people. We would always return here for any services etc. Only drawback is the price but then you expect to pay for quality. Thank you to Morgan for the exceptional service.

13 October 2026

Very helpful and kept me updated

13 October 2026

Efficient professional helpful and friendly staff. Did the work quickly and well.

12 October 2026

No fuss, in and out. Really appreciated the courtesy clean.

11 October 2026

Efficient snd effective service given

11 October 2026

A quick and easy check in did it on line Shydon explained details of what my service had included He organised to complete the MOT next day once I had tyres fitted

10 October 2026

Courteous efficient & overall good customer service

10 October 2026

Easy book and all extra things I requested were done.

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09 October 2026

Very quick professional service

08 October 2026

No problems

07 October 2026

Shydon was honest and straightforward - we come to you every year and we need to continue to trust you otherwise we would go elsewhere!

07 October 2026

Everyone at Group 1 mini are welcoming,friendly and efficient.Always a pleasure to go there

06 October 2026

Work ok, fitted a cheap tyre at nearly double the going rate.

06 October 2026

There may have been a residual problem as I collected my car and drove home

05 October 2026

The actual service was good, but the customer service was not as good as at the other branch, e.g., a lack of information.

04 October 2026

I took my car in for a service and they found some areas that needed working on.Which was fine, but then they ordered the wrong part and so my car was there for 3 days. I had to get ubers. Having said they did a great job. Hoovering inside was not gr

01 October 2026

Always enjoy dealing with reception staff.

29 September 2026

Having booked my car for a while you wait slot, I didn't expect it to take 2 hours, especially as I was told it would be 90 minutes on checking in..didn't receive the car wash either after waiting all that time!

28 September 2026

Customer service was excellent

28 September 2026

I was satisfied with the service.

27 September 2026

I chose the "while you wait" option and the service was completed within the estimated time frame.

27 September 2026

Pleasant, helpful, friendly staff. The process was efficient and timely.

26 September 2026

Friendly efficient service

26 September 2026

The staff and service are always great. Jason looked after me very well and kept me well informed.

25 September 2026

Everything went as planned.

25 September 2026

Very helpful and friendly

24 September 2026

I waited while my mini was being serviced and was very well looked after.

24 September 2026

There's not much to say: the appointment was easy, left my car. The whole thing was fast and smooth. During the work I was asked if I wanted to change my wipers as one was faults. Glad they asked me as I meant to point it out to them.

24 September 2026

Service as always was excellent. Shydon is very helpful ,efficient and friendly .

23 September 2026

Always a good customer experience.

22 September 2026

Easy booking process. Easy drop off. Video check up good to see. Car sorted when went to pick it up. Morgan helpful and friendly.

22 September 2026

Good customer service.

21 September 2026

Poor customer service. No sincerity from the staff. Shocking really.

21 September 2026

Sam was great - super friendly and kept me up to date the entire time. Very pleased

19 September 2026

My car was booked in for a parking sensor fault. I was sent a video health check with my car on a ramp , but the technician did not check the wiring for the parking sensor visually. Then charged for diagnostics to find the clearly visible gault

19 September 2026

My 'God To Man' is Shydon Webster-Copeland. He is exceptional in delivering on all levels.

18 September 2026

Efficient process

17 September 2026

As usual everything was done very efficiently

17 September 2026

never hanging around long and very happy the way im treated. So far 12years and no problems

17 September 2026

Great customer service and efficient.

16 September 2026

lovely friendly efficient - a coffee would have been nice while i waited for 2 hours but no biggie

16 September 2026

Automated check in didn't have my mobile phone number so I had to wait 3 hours unnecessarily for collection.

15 September 2026

Sam was great.

15 September 2026

They did what they agreed to do for the price quoted. The guy I dealt with was friendly and professional.

14 September 2026

Great service as per usual, i've been buying my Mini's from Group 1 through Adam for the last 2 decades and you never fail on customer service... I'll be in to buy new Mini summer 2027

14 September 2026

Everything was organized well.

13 September 2026

Great customer service as always

09 September 2026

Quick and efficient

08 September 2026

Car returned to me with damage that wasn't there before

08 September 2026

Very helpful

08 September 2026

Josh was really great throughout the process. Great communication.

08 September 2026

Always such a professional and thorough service.

08 September 2026

No one called as promised when car was ready for collection

08 September 2026

Great service as always

08 September 2026

When the car brake fluids were changed something went wrong, the brakes were not working correct and we had to return to the garage for it to be fixed.

04 September 2026

Very happy with the communication by the team member that dealt with me

03 September 2026

Good service although a bit expensive. Still waiting for part to arrive for defect to be sorted out.

01 September 2026

Efficient and smooth hand over.

31 August 2026

They are always great at the centre - this time they couldn't get a bolt off and have re-booked but they handled it really well and have booked me a courtesy car for the re-book. In contrast the cold call feedback team were rude.

31 August 2026

The experience was as described and the team were excellent and kept me up to date whilst I waited for the work to be done

28 August 2026

Christina was fantastic from start to finish. She was so friendly, helpful and professional, and made the whole experience really easy and enjoyable.

28 August 2026

all great but it will be excellent if we can have the car hire on the day of the service through mini or can arrange a mini drive test on the day to entice us to look at newer mini model.

28 August 2026

i've already replied and responded to this email. please stop chasing . part of my issue was that you email and apps aren't coordinated. Do not keep chasing me

27 August 2026

Quality of service and video feedback is great but it's relatively costly

27 August 2026

Josh, as always, was on point, and Rebecca was also extremely helpful.

27 August 2026

Great work with excellent communication. Sort out the issue quickly. The most important is the mechanic had done the good work to diagnose and correct the problem. Josh kept updating the process I'm really appreciate it. Thanks again

26 August 2026

Because I fell like they think I'm a pain to them as reported problem with clutch and they did I not want to know I had to kick up a stink to get it sorted Ollie is fine but I definitely don't feel welcome

26 August 2026

Unfortunately, my car failed its MOT due to a previously unknown tear in one of the tyres. Thankfully, all was explained to me and it was replaced and retested the same day, it just meant a very long wait from 10am to 3.30pm.

26 August 2026

All as expected

25 August 2026

Big thanks to Mark Pipe and Cames Jocklin for all they do.

24 August 2026

Speedy service, a quick fix and great communication

24 August 2026

I wasn't told of the price before the service I was advised that someone was going to call and inform me that didn't happen I did not receive a video of the car being inspected .phone holder not under warranty (bad design)Bracket snapped off

23 August 2026

Great service

23 August 2026

Baring in mind that the reason I took my fully electric mini in was because couldn't open the charge flap, I was horrified to realise that having only just got to the workshop with what remaining charge I had, no extra charge had been added once fixe

22 August 2026

That's my view

21 August 2026

Efficient

21 August 2026

Friendly helpful and informative staff

21 August 2026

Always a pleasure to visit group 1 Mini in Portslade.Friendly , welcoming team,did the MOT and changed brake fluid and washed and hoovered my car.

17 August 2026

Never a problem booking iin for a service or repair

17 August 2026

I had MOT and a full service. Josh was great, and lots of friendly texts and calls keeping me updated. The bad things, my dash board alerts remained on for 24 hours? The valet didn't clean the boot, which was full of dog hair, parts had to be ordered

16 August 2026

Shydon arranged to book me in, then went through the details by my car. He kept me up to date with the progress including talking with the Body shop. So I collected my car with everything sorted.

13 August 2026

It was ok but I ended up having to pick my car up the next day as a tyre needed to be ordered. Given that I dropped my car at 8.20 I think this check could have been done earlier. My car was not checked until the afternoon.

13 August 2026

I've always found them to be professional and welcoming as a dealership and Shydon takes good care of me.

13 August 2026

Problem was rectified. Dropping off the car was smooth. Person assisting was helpful. Picking up the key from the self service machine worked really well.

13 August 2026

Always recieve great customer service from the Mini staff at Mini Brighton.

11 August 2026

Shydon always is so very helpful. He listens and provides detailed information and double checks details. I can always rely on Shydon and Josh.

11 August 2026

Excellent service throughout

11 August 2026

Excellent customer service

10 August 2026

Attentive staff

09 August 2026

Was kept in touch, work finished on time.

07 August 2026

Wonderful service as usual

06 August 2026

Friendly helpful staff with good value servicing.

06 August 2026

Excellent Customer service.

02 August 2026

Poor communication, I didn't get called back told that person had gone home! Wrong part ordered causing a days delay in collection. Waiting and forgotten about in showroom. They forgot to give me my MOT certificate and my service book not filled in

01 August 2026

Quality service every time; staff helpful & pleasant; price reasonable too. Nice environment as well.

30 July 2026

Super helpful team as always. Thank you Shydon :-)

27 July 2026

Kept up to date with what was going on with the car throughout the day. Car cleaned and vacuumed which is appreciated

27 July 2026

This rating is lower than your staff deserve. The rating reflects my frustration with the procedure involved in getting a routine MOT inspection booked and completed. Whilst I was given every courtesy the attention given was more than I desired.

25 July 2026

Booking- in easy. Kept up to date with job progress. Finished on time

FIND Group 1 Brighton.

Address

Victoria Road, Portslade, Brighton, BN41 1YH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:00 - 16:00

Phone

01273 838 229

Map

Areas served

Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill

View map

Address

Victoria Road, Portslade, Brighton, BN41 1YH, Victoria Road, Portslade, Brighton, BN41 1YH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01273 838 229

Map

Areas served

Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill

View map