OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 81 comments received in the last 90 days.
20 August 2025
Excellent customer service
14 August 2025
Very good communications. I always felt valued and listened to right through the process.
14 August 2025
I like that George didn't ever come across as a salesman. I hate that. He was there to help and inform and make the whole process easy. He was charming and real. A good combination.
31 July 2025
Staff very good Christina was great it's the second car I have bought from her
31 July 2025
Ollie, who helped me with my purchase could not have been more helpful. Articulate, professional. Thank you
29 July 2025
Excellent customer experience from start to finish.
29 July 2025
Great sales staff and friendly place
29 July 2025
I was particularly pleased with Olli's tuition on the controls of my new automatic Mini, which was straight forward to understand as I haven't driven an automatic for 30 years.
26 July 2025
Completely satisfied from seeing the car to having it on our driveway within 10 days
07 September 2025
Josh was brilliant. Kept in touch; friendly, professional and confident. Fantastic service
07 September 2025
Not found anything wrong so far so why not full marks
06 September 2025
2 days after an expensive full service, my mini broke down. I asked for help from my Mini dealer and the best offer was to book my mini in to run diagnostics IF I could get the car there.
03 September 2025
As above
02 September 2025
Heated rear window was cutting out the DAB radio. It was diagnosed the day I took it in, part was ordered and fitted the next day. Got my car back fixed and washed.
29 August 2025
Staff are very helpful and advice given was excellent
28 August 2025
All the work was done in time and to a high standard
28 August 2025
Good information on my car
27 August 2025
Thanks for the excellent service! Josh Bracey went above and beyond. He kept me notified with updates and the whole process was smooth and easy. The engineer's video is good as well.
27 August 2025
Josh was exceptionally helpful for the entire process.
28 August 2025
Efficient and courteous assistance from start to finish